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The company maintains Express Books website to provide products and services information to visitors, subject to terms and conditions (“Terms of Use and Conditions”) set out below.  Every access, use, registration, or other means of use of the site, indicates your acceptance and agreement of this Terms of Use and Conditions.  If you do not accept and agree with any of the Terms of Use, you may not use the site.  This Terms of Use and Conditions may be amended, modified, or revised, from time to time without prior notice to visitors, at sole discretion of the company. 

Site Revision

You acknowledge and agree that the company reserved the right at any time to amend, modify, revise, withdraw, or terminate, any part or the whole, of this site and any of the products and services, without prior notice.  

Ownership

This site and its contents are owned and copyrighted by the company with all rights reserved unless otherwise noted.  You are prohibited to copy, republish, or redistribute, any of such content.  The company permits other websites to link to this site, but the framing, using framing technique or other similar means, without prior written consent of the company is prohibited.  You are prohibited to use the logo, name, or any other proprietary graphic or trademark as part of the link, without the company and other owners of the mark written consent.

Privacy

This site collects, uses, and discloses your personal information according to its Privacy Policy.  Every time you access, use, registers, or by other means uses this site, you indicate acceptance and agreement to its Privacy Policy.

Products and services Information

The products and services offered in this site are for the purpose of information only.  It is not an advice, recommendation, statement, sponsorship, or endorsement, of any products and services.  You acknowledge that any of the purchase of products and services is at your sole risk and responsibility. 

Disclaimers

The products and services in this site is provided on an “as is” and “as available” basis and the company makes no warranties, representations, or conditions of any kind, either express or implied, including,  but not limited to, warranties of merchantability, fitness for a particular purpose, title, compatibility, security, accuracy, or non-infringement.
The company makes no warranty and shall not be liable for the use of the site under any circumstances.  The company does not warrant that the content of the site, including forum and blog, will be provided free of interruption, error, viruses, other harmful components, or to meet specific criteria or performance.

Limitation of Liability

You understand and agree that the use if this site is at your sole risk.  You assume full responsibility of any loss or liability resulting from accessing or using this site by other means.  Under no circumstances, the company, including its partners, directors, agents, or employees, be liable for any direct or indirect, punitive, special, exemplary, or consequential damages, or any other damages for the loss of income, goodwill, or other intangible loss, arising from the use of, the inability to use, the site and the products and services, regardless of any wrongdoing of the company, of the company may have been advised of the possibility of such loss or damage, or of the company could have been foreseen such possibility of damages.

Indemnity

You agree to defend, indemnify, and hold harmless the company, its partners, directors, agents, and employees, against all claims, expenses, losses, and damages, including attorney fee, that may be incurred in connection with your access, use, and other means of use, of the site, with violation of Terms of Use and Conditions, or with any posting, placement, transmission of any message, info, or other contents of the site.

Termination

The company reserved the right, at its sole discretion, amend, modify, revise, suspend, or terminate the site, at any time, without any notice or liability.  If you do not agree with any of this site products and services, Terms of Use and Conditions, Privacy Policy, or other operating practices, you may not use the site.

Applicable Laws

The company operates the site in British Columbia, Canada, and this Terms of Use and Conditions shall be governed by the laws of the Province of British Columbia, and the applicable federal laws of Canada.  If you access, use, registers, or by other means of use, this site from outside Canada, you are fully responsible to comply with your local laws.  Any legal action relating to your access to or the use of this site shall be constituted in the Province of British Columbia, Canada.

Other

This Terms of Use constitute the entire agreement between you and the company in regard to the use of the site and its products and services.  If any of the provisions of these Terms of Use and Conditions is determined to be invalid or unenforceable, such determination shall not affect the remaining provisions contained herein.  The company failure to enforce strict performance of any of the provisions shall not constitute a waiver of any provision. 

Third party transactions

Any access or use of the site of third parties merchant is subject to merchant terms and conditions.  You are solely responsible for the use of the merchant sites.  Under no circumstances the company is liable for any loss or damages resulting from third party transaction, including, without limitation, any returns, refunds, or any product liability issues.  The provisions of Terms of Use, including but not limited to disclaimer, Limitation of Liability, Indemnity, will apply to any third party sites.

Errors

Errors, from time to time, exist in the site information of products and services.  The company makes no warranty whatsoever relating to any of the information of products and services.  The company, at its sole discretion, may change the information of products and services, at any time, without incurring any liability.

Complaints

Any complaint concerning any information of products and services must be submitted to contact form.  All complaints shall be resolved by the company, at its sole discretion, without any liability.

Personal Information

You agree and consent the company to disclose your personal information, for the purpose of delivering our products and services, including but not limited to, name, email, time, date, products, services, and information required for processing bookkeeping, accounting, and tax services.


At Express Books, we are committed to protect and secure customers personal information.  Our privacy policy is developed in compliance with the federal Personal Information Protection and Electronic Documents Act and any applicable provincial privacy legislation.  Our Privacy Policy
explains how we collect, use, and safeguard your personal information based on the following principles:

Accountability. We are accountable for all personal information under its control, and will use the same level of protection when the information is transferred to third parties for processing, storage, or other purposes.

Why we collect personal information. Examples of why we collect personal information include communicating with customers, providing products and services to customers, promoting special items, events, etc., preventing fraud and error, and complying with legal and regulatory requirements. 

Obtaining your consent to collect, use, or disclose your personal information.  We obtain your consent to collect, use, or disclose your personal information when you communicate for and/or  use our products and/or services, except where exempted from the applicable laws.  You can change your consent preferences at any time by contacting us.

Limiting collection of personal information. We collect only personal information to provide products and services to customers.

Limiting use, disclosure, and retention of personal information. We use and disclose your personal information only for the purposes which it was collected.  We do not sell or rent personal information to any individual or organization for any reason.  If we need to share your personal information with third parties, such as financial services partners or contractors to manage services to customers, then they must agree to protect and secure your personal information.We will retain your personal information as long as it remains necessary for our business relationship or as required by law.

Keeping your personal information accurate. We keep your personal information accurate and relevant for its intended use. We update your personal information after you request us to do so.  You may access your personal information and made any change any time by contacting us.

Security of your personal information. We will safeguards your personal information against risks such as theft, loss, unauthorized access, etc., regardless of the security format in which it is held, including:

  • physical measures, such as vaults and locks;
  • organizational measures, such as only a certain manager has access to personal information;
  • technological measures, such as login and password, electronic access to data room, and data encryption.

If third parties service is used, they are obliged to protect and secure your personal information and use it only for the purpose intended.

Openness of our privacy policy. Information of our privacy policy is available on our website under “Privacy Policy”.  Copies are available upon request.

Personal Information accessibility. You can request to access your personal information by contacting us. At that point, we may ask your personal information and/or password to verify your identity.  Once verified, we will provide our record of your personal information for your review, accuracy, and necessary changes.

Privacy questions, concerns, and complaints. If you have any questions, concerns, or complaints about our privacy policy, please contact us by email, phone, or fax.  We will respond to all inquiries in a timely manner.

                        

 

 

What kind of QuickBooks training do you have?

We provide QuickBooks training for novice and more advanced users, whether one-on-one or in a group.  Most of the time, the 15-module training is packaged to specifically meet your business requirements.

 

What kind of documents do you need for bookkkeping & accounting services?

Example of required documents are bank statements, credit card statements, invoices, bills, CRA's correspondence, and payroll information.


For off-site services, how can we give the documents to you effectively? 

You can either send them by email, mail, fax, or we can pick them up from your office. Better yet, if you are using Quickbooks Online, we can use a share documents feature.


Currently, we are using Excel spreadsheet and want to try using QuickBooks.  Can you help me transfering all my data into Quickbooks?

We can certainly help you as one of our specialty is helping clienteles migrating from a spreadsheet or different accounting software into QuickBooks.  We wil train you and ensure you understand the process from installation and data management, to transaction analysis and financial reporting.


Can we ask you questions at anytime after your services?

Absolutely, you can contact us anytime by email or phone during office hours.  We are here to help you along the way, not just during our services.  If you need immediate reply, please phone us at  Contact.

 

Does the company specialize working in a specific industry?

We have worked with companies in a diverse industries, such as retail, services, construction, manufacturing, and non-profit organization.

 

How much does your bookkeeping charge? Any other extra charge? What are included?

Depending on your budget, we customize your need from weekly to yearly package.  There is no extra or hidden charges, you will know the exact price in advance, and any of the package includes a free pick-up & delivery.

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When you own a business, most of the time you have to do everything yourself in running the business. At the same time, you have to know your business profitability.

With our local and personal services, we are here to serve your bookkeeping, accounting, training, and tax needs - onsite in your office or offsite in our location.  We do not just work for you, but we work with you to understand your business and what gives you the best value.  This allows us to provide effective and quality services, so that you can focus in growing your business.

Whether you are just starting or expanding your business, our affordable packages will not sacrifice your dollars. We customize your bookkeeping & accounting needs - with either monthly, quarterly, or yearly fee with no hidden charges.  Our training packages for Quickbooks, Xero, or Sage, are designed to be effective, whether you are a novice or advanced users.  Our tax services ensures your financials are ready for filing at fiscal year end.

                                              

Here are some government agency, business publications and associations :

Quickbooks Online Tutorials

PST in BC

Canada Revenue Agency

BC Statistics

Vancouver Board of Trade

Burnaby Board of Trade

Intuit Canada (QuickBooks)

Small Business BC

Small Office Home Office

Business in Vancouver

Macleans

Globe and Mail

Financial Post