Do you feel lucky? Luck in business is not just a roll of the dice that comes up in your favor. It's more complicated than that, say Thor Muller and Lane Becker, the co-founders of Get Satisfaction, an online customer community platform used by more than 65,000 companies. Good luck is hard work.
The best kind of luck — those unexpected discoveries we call serendipity — is the luck we attract to ourselves, they say. Good luck — serendipity — is part of a virtuous cycle. That notion was recognized early on by one of our nation's founding fathers.
"I'm a great believer in luck, and I find the harder I work, the more I have of it," Thomas Jefferson wrote. ... Read more